What’s the best part of Coastal, you may ask? It’s you! For ten years, our team of dedicated Vision Ambassadors worked tirelessly to help people find their perfect pair of glasses, and we truly couldn’t have done it without you.
Our interactions go beyond eyewear: we’ve shared some great stories and laughs along the way. From customer testimonials to personalized interactions, we’ve gathered some examples that showcase how our everyday conversations with people leave lasting impressions.
The Gold Standard
We appreciate the questions and customer interactions we receive, no matter how simple or out of the ordinary – we’ve even had a customer ask about contact lenses for dogs!
These interactions certainly make each and every day exciting, and it makes our day to read the kind words you leave behind.
Here are some of the things you had to say:
“I’m amazed at the understanding and professionalism shown by your phone reps, it’s a pleasure to deal with companies like you and that’s the reason I have in fact recommended you to a whole lot of guys…” – Joseph D.
“I phoned two times to clarify things and both times your phone representatives were the BEST!!!!! They gave me the confidence to continue with my purchase and I have already recommended Coastal to others. You must be a great company to work for to have such wonderful people on the other end of that phone. Gold Stars!!!” – Eva C.
“I’ve been ordering glasses from you guys for the past 7 years and time and time again I am continually impressed by not only the price of your products but the flawless quality as well. I’ve only even had to contact customer service once (mind you for my own mistake) and it was a pleasure to speak with your educated and respectful customer service representative.” – James K.
Going Above & Beyond
We want to make sure you’re always feeling your very best, because being sick and talking on the phone is never fun! Our Vision Ambassador, Maggie, was helping a woman named Ciara return her glasses. Ciara kept apologizing about her voice because she had the flu. After the call, Maggie sent her a get well card and care package, to make sure Ciara was back in tip-top shape. Ciara said:
“When I received my second pair of glasses from Maggie, I opened the box to find it full of lozenges because I was very sick when I spoke to her on the phone. There was even a nice card wishing me better! She went above and beyond and I will never buy my glasses elsewhere!! Thank you so much!”
The Next Generation
We like to take care of our customers, even the littlest ones! Our ambassador, Lawrence, was helping Jennifer with her order on the phone when he heard the cutest “hello” from her baby on the line. Lawrence added a baby toy to Jennifer’s new order as a special surprise, and Jennifer replied:
“Wow! Talk about great customer service! I ordered 2 new pairs of glasses from Clearly.ca and had to make a change to my order, after speaking to someone I must have mentioned that I had recently had a baby, so after receiving my glasses in less than a week, today I received a second package with this note and a little gift for Marley! Totally unexpected, but appreciated! They will definitely get my business again!”
Why You Love Us
We’re happy when you’re happy.
As fit and style experts in eyewear, we provide personalized consultations with each individual customer. No matter your personal style, unique preferences or optical needs, we’ll search far and wide to find the perfect frames for you!
You’ll also find innovative features, such as our MyFit tool, and nifty filters on our website. Our ultimate guide to finding the perfect pair of glasses shows you how to use MyFit, as well as how to read your frame measurements. Our super simple return policy and our customized lens options also make shopping online a whole lot easier for you!
Let’s Get in Touch
Did you know, there are four ways to reach us? Our Help Page has all the information you need. We have a Live Chat service available on our website from Monday to Friday. A pop-up will appear that will prompt you to engage in a chat with us.