GSA
Catalog CatalogContact Us Contact Us

Shopping Cart

Media Formats

Online Training
DVDs
Videos
CD-ROMs
Posters
Handbooks
Manuals
Books
Instructor Led
Home arrow Videos arrow Human Resources arrow Customer Service
Customer Service
You do!
Who Cares? (Video) 
You do!
Who Cares? (Government Version) (Video) 
How do you serve the "king" of the corporate world?
Customer Service: The Royal Treatment (Video) 
Got difficult and unreasonable people to deal with? Don't get mad - Get Smart!
Coping with Difficult People - Part One (Video) 
Got difficult and unreasonable people to deal with? Don't get mad - Get Smart!
Coping with Difficult People - Part Two (Video) 
You do have them. Your internal customers.
Customer Service: But I Don?t Have Customers! (Office Version) (Trainer's Toolkit) 
Cool down angry customers with this program.
Customer Service: Difficult Customer ALERT (Video) 
Dealing with difficult people can be easy - with this program!
Difficult People: How to Deal with Them (Video) 
Just how do you create a loyal customer?
Exceeding Expectations (Video) 
Reel in the secrets of a fun-filled, efficient, and productive workplace.
FISH! (Video)
Re-cast the training line with this FISH follow-up.
FISH! Sticks! (Video)
For Sprint, getting the FISH was the right call.
FISH! Tales! - Sprint (Video)
For Missouri Baptist Medical Center, FISH was a new lease on life.
FISH! Tales! - Vital Signs (Video)
For a roofing company, it was FISH that got them covered.
FISH! Tales! Building Trust - Tile Tech (Video)
Slide your way to success.
FISH! Tales! Peak Experience - Aspen (Video)
In customer service, even the little things will go a long way.
Give 'Em the Pickle! (Video)
Do your staff feel helpless amidst the tirade of angry customers?
Hot Under The Collar (Video) 
From managers to great leaders. Pave the way for the transition.
Front of the Class (Government) (Video)
Laugh, be touched by the drama and feel the irony of this refreshing display of customer service.
Just Incredible! A Customer Service Story - 2nd Edition (Video) 
In a very competitive market, it is essential to fortify the frontlines of your organization.
Point of Impact! (Video) 
Customer service that REALLY cares.
Taking Care Of Business (Video)
It's welcome to all, even the difficult "guest."
The Difficult Guest (Video)
Do your 'guests' feel welcome in your organization?
The Guest (Video)
Break down the barriers to excellent customer service.
The Secret: Customer Service Uncovered (Video) 
 
coastal_dupontsml.jpg
© 2007 Coastal Training Technologies Corp.
500 Studio Drive, Virginia Beach, VA 23452
Tel: 877-COASTAL / 757-498-9014 Fax: 757-498-3657
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it