Say hello (again) to phone courtesy.

Are You With Me? (Video)

In telephone customer service, it's not what you say but how you say it.

Attitude is Everything (Video)

Listen to the "Mummy" illustrate the essence of excellent telephone skills.

Call Of The Mummy (DVD)

Telephone techniques as easy as dialing 1 - 2 - 3.

Keep Them Calling! Superior Service on the Telephone (How-To Book)

See both sides of the issue of customer service: the client's and the employee's.

Customers With A Difference (From the Just a Call Away Series) (Video)

Are your call center agents in touch with the latest customer service trends?

It's Your Call (Video)

Calling on call centers! Ring in some neat phone service tips with this program.

Just a Call Away Series (Video)

Have you got the customer's number?

Telephone Behavior: The Rules Of Effective Communication (DVD)

Answer the call of courtesy!

Telephone Courtesy Pays Off II (Video)

Telephone Courtesy Pays Off II (Video)

Getting a "busy signal" when you call for healthy customer relations? Make sure the lines between you and your clients are smooth, clear and congenial. Dial in with this program and ring up some courteous and effective phone interaction principles.

Customer Service: Telephone Courtesy (Online Course)

Telephone Courtesy: The Royal Connection (DVD)

Telephone Courtesy: The Royal Connection (Handbook)

Telephone Courtesy: The Royal Connection (Poster)

Telephone Courtesy: The Royal Connection (Trainer's Toolkit)

Under fire from angry customers?

The End of the Line (Video)

Ask well and you shall receive.

The Outbound Call (Video)

Angry customer is shouting, cursing, sometimes even insulting. How do you deal?

The Really Angry Customer (Video)

The telephone is a primary method of customer communication for many organizations – so training customer service phone representatives is essential! Customer service training will arm your representatives with the telephone skills they need to handle a diverse range of calls. From determining and fulfilling customer needs, to handling difficult customers, to managing contemporary phone challenges such as voicemail and language barriers, CoastalAMI’s telephone skills and customer service training programs will help your phone representatives build customer loyalty that will benefit your bottom line!

Customer service representatives are often the main point of contact that customers have with your company. Make certain that your customer service team has the telephone skills training to ensure that your company is reflected in the best light possible.

Be sure to browse our telephone skills online training courses, DVDs, videos, CD-ROMs, posters and handbooks listed below. Follow the links to watch free previews online, or have free 7-day previews shipped directly to your facility.

Almost everyone uses a telephone daily but do your employees practice proper telephone etiquette? Make certain your customer service workers have the telephone skills training necessary to handle everything from product inquiries to angry customers on a daily basis.