Content

The fundamental purpose of a knowledge management system is to capture, manage, and deliver knowledge throughout an organization. These three elements must be approached with equal amounts of enthusiasm for any knowledge management system to succeed. Coastal understands this and has created Hot Potato to be an intuitive and user-friendly system that encourages success.

Capturing Knowledge
Knowledge is an illusive asset within any organization: it comes and goes with every passing employee. By using the latest in wiki technology, Hot Potato provides an innovative and flexible solution to this challenge. With its easy-to-use editing functionality, the system is capable of allowing employees at all levels of your organization to contribute and develop your knowledge base.

Content Management
Once knowledge has been captured and converted into content within the system, the content must be effectively managed. Hot Potato enables system administrators to share the responsibility of content management by assigning various levels of permissions to the appropriate users. To keep these individuals up-to-date on the changes made to each space, Hot Potato's opening dashboard displays a list of all recently changed content. That way, if the changes are not acceptable, the user or administrator assigned to manage the space can simply review the page history and restore previous page versions.

Content Delivery
To most effectively reach the employee, the method of content delivery must be considered. While simple text may be suitable to communicate an organization's Human Resources policy, visual instruction may better serve a maintenance technician. Hot Potato enables users to include text, graphics, audio, and video media as well as attach technical documentation. Such enhanced methods of content delivery help engage the end users and empower them with the information or processes they need to succeed.