You do!

Who Cares? (Online Course)

Who Cares? (DVD)

Who Cares? (Handbook)

Who Cares? (poster)

Customers flaring up all the time? Douse the fiery anger with this program. It details a simple process that will help your staff deal with angry customers and turn unpleasant encounters into positive interactions. Perfecting listening s

Customer Service: Difficult Customer ALERT (Online Course)

Customer Service: Difficult Customer ALERT (DVD)

Customer Service: Difficult Customer ALERT (VIDEO)

Customer Service: Difficult Customer ALERT (Handbook)

Customer Service: Difficult Customer ALERT (Poster)

How do you serve the "king" of the corporate world?

Customer Service: The Royal Treatment (Online Course)

Customer Service: The Royal Treatment (DVD)

Customer Service: The Royal Treatment (Handbook)

Customer Service: The Royal Treatment (Poster)

Have an exclusive look on 'effective' internal customer relations.

An Inside Job (DVD)

Got difficult and unreasonable people to deal with? Don't get mad - Get Smart!

Coping with Difficult People - Part One (DVD)

Got difficult and unreasonable people to deal with? Don't get mad - Get Smart!

Coping with Difficult People - Part Two (DVD)

Lay down the foundations of excellent customer service.

Customer Service Excellence: It's In the Details (How-To Book)

You do have them. Your internal customers.

Customer Service: But I Don't Have Customers! (Public Sector) (Online Course)

Customer Service: But I Don't Have Customers! (Public Sector) (DVD)

Outstanding Customer Service: The Key to Customer Loyalty (How-To Book)

Dealing with difficult people can be easy - with this program!

Difficult People: How to Deal with Them (DVD)

In customer service, even the little things will go a long way.

Give 'Em the Pickle! (DVD)

Just Incredible! A Customer Service Story - 2nd Edition (Online Course)

Just Incredible! A Customer Service Story 2nd Edition (DVD)

It's welcome to all, even the difficult "guest."

The Difficult Guest (DVD)

Do your 'guests' feel welcome in your organization?

The Guest (DVD)

Break down the barriers to excellent customer service.

The Secret: Customer Service Uncovered (DVD)

If your employees respect internal customers as if they were paying clients, the attitude will carry over to their dealings with external clients. By asking questions, listening and keeping their word, your employees can cultivate a superb customer-se

Customer Service: But I Don't Have Customers! (Online Course)

Customer Service: But I Don't Have Customers! (Office Version) (DVD)

You will go places with this course.

Quality Service in the Public Sector (Online Course)

Quality Service in the Public Sector (DVD)

You do!

Who Cares? (Government Version) (Online Course)

Who cares? (Government version) (DVD)

Who Cares? (Government Version) (DVD)

Customers can make or break your business — so training customer service representatives is essential for any organization! From pro-active customer service, to telephone communication tips and techniques, to handling difficult customers, our CoastalAMI customer service training programs will help your representatives build customer loyalty that will benefit your bottom line!

Be sure to browse our programs below — including customer service training DVDs, videos, CD-ROMs, posters and handbooks as well as our customer service online training. You can follow the links to watch free previews online, or have free 7-day previews shipped directly to your facility.