1. Choose your frame style by clicking on the "Eyeglasses" tab or "Sunglasses" tab found at the top of the homepage. If you know the exact frame you want, enter it in the search box found at the top right-hand side of the homepage.
2. You can then further refine your search by using the refine search categories on the left-hand side of the page. All of the frames that match your specifications will be displayed.
3. Once you have chosen the perfect frames, click "Order Now" and fill out the following:
How will you use your glasses
Enter prescription and pupillary distance
Select lens options
Purchase Your Glasses
1. Once you are happy with your selections, click "Add to Cart".
2. Upon completion of your order you will see a confirmation page with an order number. This means that your order has been received and is on its way. You will be sent an email copy of this confirmation.
3. Payment options will be described on your invoice.
Contact Lenses
Find Your Contact Lenses
1. Choose your contact lenses by clicking on the Contact Lenses tab found at the top of the homepage. If you know the exact lens you want, enter it in the search box found at the top right-hand side of the homepage or click on its picture.
2. You can then further refine your search by brand or wear cycle.
3. Once you have chosen your contact lenses, you will be asked to enter your prescription (Rx) information.
Purchase Your Contact Lenses
1. Once you are happy with your selections, click "Add to Cart".
2. Upon completion of your order you will see a confirmation page with an order number. This means that your order has been received and is on its way. You will be sent an email copy of this confirmation.
3. Payment options will be described on your invoice.
There are four different ways to quickly refill your last order:
1. Login to your account, click on "Order History", locate the order you wish to refill and click "Re-Order".
2. Sign up for our AutoRefill program. It's quick, easy and will ensure you never run out of contacts again! Click here to find out more.
3. Click on the refill link that we will send you by email when it's time to refill your order. This will take you to your personalized refill page where you can quickly reorder your lenses.
4. Bookmark www.coastal.com. When it's time to order more lenses, go to our homepage and fill in your email and postal code in the "Refill My Last Order" box and we'll pull up your personalized refill page!
If you need to return or exchange an order for any reason, our 365 day return policy makes it easy! We'll even pay the return shipping. If you want to exchange an order and still take advantage of the original promotional offer, just make sure your new order is placed within 30 days from the original ship date. If you want to exchange glasses you received for free, keep in mind the new pair must be coupon eligible.
Follow the steps below to return or exchange:
1. Call our Customer Care Team at 1-866-333-6888 and they will email you a pre-paid postage stamp.
2. Return items in their original package or a sturdy box to:
Coastal.com 1755 Boblett Street Blaine, WA 98230
3. Please allow 4-6 weeks for your store credit, refund or exchange to be processed.
Note: Simply ensure your glasses are in their original, unworn condition and contact lens boxes are unopened, unmarked and not within 6 months of expiry. We are unable to take responsibility for lost packages.
Having trouble finding the type of contact lenses you are prescribed? It could be a special order lens, and in that case, we can order it in for you. We offer a wide variety of custom or made-to-order lenses.
Please be advised that pricing and availability vary depending on your particular prescription. Made-to-order lenses can take up to 4-6 weeks before shipping.
If you order frames with single vision lenses, we will manufacture your order within 3-5 business days and then ship it to you according to your chosen delivery method.
If you order frames with an upgraded lens option, such as tinting, progressive lenses or higher index lenses, we will manufacture your order within 5-10 business days and then ship it to you according to your chosen delivery method.
Your overall expected delivery date will depend on the delivery method chosen.
Orders received between 4:30 pm (PST) on Friday and 12:00 pm (PST) Sunday will be processed Monday and shipped as soon as possible (pending availability of the sunglasses ordered). Processing generally takes 2 days.
If your contact lens prescription falls into the most common parameters, we are able to process your order the day we receive it and ship it either that day or the following day.
Orders received between 4:30 pm (PST) on Friday and 12:00 pm (PST) Sunday will be processed Monday and shipped as soon as possible (pending availability of the contact lenses ordered). Processing generally takes 2 days.
Please keep in mind that if you order a less common prescription it may take slightly longer to process, such as lenses for customers with astigmatism or multi-focal lenses. These lenses often have to be special-ordered and can take up to an additional 5 business days to process.
Your order may include up to a 7% Handling and Insurance surcharge to ensure your product is safely delivered to your door. This insurance also covers the cost of returning your contact lenses should your prescription change. In this case, you can return your unexpired, unopened boxes and we will refund you in full and help you place a new order with your updated prescription. We cannot accept exchanges for contact lenses that are within 6 months of their expiration date.
United States
Please note, for our United States contact lens customers only, these shipping times apply after verification of your prescription.
USA USPS Ground (4-5 business days after processing) is $9.95 USD
USA FedEx Courier 3 Day (3 business days after processing) is $9.95 USD
USA FedEx/UPS Express (1-2 business days after processing) is $14.95 USD
Canada
Canada Priority Ground (3-5 business days after processing) is $9.95 USD
Canada Express (1-2 business days after processing) is $11.95 USD
INTERNATIONAL
International Priority Mail (10-15 business days after processing) is $24.95 USD
International FedEx Express (5-8 business days after processing) is $38.99 USD
Please note: We are not able to send FedEx deliveries to PO boxes. In addition, FedEx Overnight or 2 day delivery is not available for international destinations at this time.
Prescription products ordered will not incur a sales tax. Please note that non-prescription products ordered may incur a sales tax.
INTERNATIONAL
All packages shipped outside of Canada and the United States may incur extra duty charges. Coastal.com is not responsible for any sales taxes, customs duties or other taxes charged by your customs department. To avoid any unexpected charges, please contact the customs organization in your home country regarding these policies. For orders to Japan, due to Customs regulations, we are only able to ship a maximum quantity of 4 boxes per order.
We will send you an email when your order ships which will include a tracking number and instructions for how to track your order online. If your order has been shipped in the last 30 days, you can track its status on our website.
For the Fastest Response please contact us via Live Chat by clicking at the bottom of the screen.
Please use the interactive message center below to send us an email. During busy times, it may take up to 24-48 hours to respond to your email.
Send us a message by clicking on one of the topics below. This will ensure that your message is received by correct department and will help us respond to your question faster!
We guarantee that our prices are the lowest you'll find anywhere online. If you find a lower price on another website within 30 days after your purchase from Coastal.com, we will beat that price by 5%.
To receive the Lowest Price Guarantee store credit:
The product must have been purchased from Coastal.com and it must be the exact same product (manufacturer, brand name and parameters) on the lower priced online merchant.
The lower priced online merchant must have the product currently in stock and be an established site as determined by Coastal.com.
Shipping & handling charges, sales taxes and other charges (if any) will be included in determining the price difference.
This guarantee is limited to three claims in any 90-day period per customer and/or eight identical items per customer.
This guarantee can not be combined with any other coupon code/offer and does not apply to special effect/Halloween lenses, custom lenses, RGP or made-to-order lenses.
This offer is exclusive to contact lenses, eyeglasses are not eligible.
Eyes do not actually see objects; they see the light reflected by objects. When these light rays enter the eye, they are absorbed and then converted into electrical signals by retinal nerves.
In a person with normal vision, light rays enter the eye through the cornea (also known as the window of the eye), then are focused with the help of the crystalline lens. The crystalline lens is located behind the pupil at a point directly on the retina (the light sensitive nervous tissue at the back of the eyeball). These signals are subsequently sent to the brain where they are interpreted as visual images.
Much like the way a camera works, when the eye is working you are able to see a clear picture. When the eye is not working properly, the picture is not as clear (there is a refractive error). Only about four in ten people have normal visual acuity. Refractive errors can be corrected with the help of eyeglasses or contact lenses.
Besides refractive errors that necessitate vision correction, there are a few common eye conditions that people can have. They are astigmatism, glaucoma, myopia, hyperopia and presbyopia.
Astigmatism is a condition in which the cornea's curvature is asymmetrical - sometimes, this is described as the eye being shaped more like a football than a baseball. The eye is therefore unable to focus clearly. This can be corrected with toric contact lenses.
Glaucoma is a condition in which the pressure inside the eye is elevated because of excessive amounts of fluid (aqueous humor). This can damage the optic nerve and cause a range of impairment, from loss of peripheral vision, or blindness. Chronic glaucoma usually begins in people over the age of 40.
Myopia is also called nearsightedness. People with this condition can see clearly up close but not at a distance.
Hyperopia, is also called farsightedness. People with this condition can see clearly at a distance but not up close.
Presbyopia is a condition that usually affects people 40 and over. People with usually normal vision find it more and more difficult to read and do detailed work unless they're very close up. People with presbyopia can find help in the use of reading glasses, or bifocal or multifocal contact lenses.
Aspheric - a thin contact lens with gradually changing power
Astigmatism - condition in which the cornea has an irregular curvature, often but not always occurring with hyperopia or myopia
Axis - precise location of the point where correction is needed on the eye
Balance - term used to describe when one eye has little or no vision (Ex., OD: -5.50, OS: BAL)
Base Curve - a number between 7.0 and 10.0 or a phrase, such as steep or flat, that describes the curvature of the eye
Bifocal - eyeglasses with two or more viewing zones
Cleaning Solution - a liquid solution that aids in removal of debris from contact lenses
Colored lens - a contact lens with a tint or color added, either for handling/visibility purposes or to enhance or change eye color
ColorBlends - brand name of colored lenses, FreshLook ColorBlends
Cornea - referred to as the "window of the eye," it is the outermost layer of the eye
Corrective lens - see contact lens
Contact Lens - thin plastic material designed to fit over the cornea for the correction of a refractive error
Cylinder - measurement of how much correction is needed for patients with astigmatism
Daily wear Contact Lens - contact lenses that are worn for one day
Deposits - accumulations of substances (usually protein) onto the contact lens
Diameter - the width of the eye, measured in millimeters
Diopter - measurement unit of the refractive correction of a contact lens
Disinfecting Solution - used to disinfect contact lenses
Enzyme cleaner tablets or Solution - see Solution
Eye Care Provider (ECP) - see Optometrist, Opthalmologist, or Optician
Flat medium - a base curve of 8.6 or 8.7
Farsightedness - see Hyperopia
Glaucoma - a condition in which the pressure inside the eye is elevated to a point that can damage the optic nerve and cause a loss of peripheral vision, or blindness
Hyperopia - a condition in which a person can see clearly at a distance but not up close
Light filtering tint - designed for sports use, these tints help objects stand out against a background
Monovision - technique to limit the effects of presbyopia by correcting one eye for hyperopia and the other for myopia
Multifocal - a contact lens with more than two viewing zones
Myopia - also known as nearsightedness, a condition in which a person can see clearly up close but not at a distance
Nearsightedness - see Myopia
OD - Oculus Dexter, Latin for right eye
OS - Oculus Sinister, Latin for left eye
Opthalmologist (MD) - medical doctor who specializes in eyes. Can perform exams, treat disease and perform surgery
Optician - not a medical doctor, but licensed to fit and dispense eyeglasses and contact lenses following written prescription from ophthalmologist or optometrist
Optometrist (OD) - performs exams, diagnoses and treats disease. In some areas they prescribe, fit and dispense eyeglasses and contact lenses
Oxygen permeability - the amount of oxygen diffusing through contact lens material under specified testing conditions
Plano - non-prescription or 0.00 (zero) power
Power - see Sphere
Presbyopia - also known as farsightedness, a condition in which a person can see clearly at a distance but not up close
Rewetting Solution - used as a lubricant to increase comfort
RGP (Rigid Gas Permeable) lens - a contact lens made of slightly flexible plastics that allow oxygen to pass through to the eyes
Rinsing Solution - liquid solution that removes debris from contact lenses in preparation for use
Rx - prescription
Solution - there are many different types of solutions, made for different types of contact lenses
Sphere - a measurement of how much correction is needed, it is a number between -20 and +20
Steep medium - a base curve of 8.3 or 8.4
Tint - depending on the contact lens, there are different types of tint such as a handling or visibility tint, light filtering tint, enhancement tint or color tint
Toric - contact lens designed to correct astigmatism by bearing two different powers at right angles
Transitions - eyeglass lenses that change from light to dark based on UV rays and exposure to the sun
Visibility Tint - lightly tinted lenses for easier insertion and removal
Visitint ® - brand name, lightly tinted lenses for easier insertion and removal
Use this eyeglasses Rx example and term definitions table to help solve the once confusing puzzle known as your prescription! Keep in mind, not all prescriptions will have these fields filled out.
If your eyeglasses prescription does not indicate the PD measurement you will need to measure it yourself since PD is a required measurement when making eyeglasses.
Follow these steps with a millimeter ruler to successfully measure your PD:
Place a mm ruler up against your eyes, resting it on the bridge of your nose. Line up the starting point (0 mm) with your left (or right) pupil.
This measurement is only accurate if you are looking straight ahead.
Look at yourself in the mirror or have someone else read the ruler. If someone else is reading the ruler they must be at the same height as you.
When the 0 mm mark on the ruler is lined up correctly on the left (or right) pupil the mark that lands in the center of the right (or left) pupil is your distance PD.
Repeat these steps 2 or 3 times to make sure your results are accurate.
Progressive lenses, also known as "no-line bifocals" are more than just a defined near and distance correction in one lens like traditional lined bifocals. Instead, progressives provide a smooth transition from distance through intermediate to near, with all the in-between corrections included. As well, since there is no line on the lens, they look like regular lenses. This constant progression of prescription means that you can look up to see in the distance, look ahead to view things such as a computer screen in the intermediate zone (20 to 26 inches in front of you), and drop your gaze downward to read and do fine work comfortably close up.
Tips on How to Adapt Faster
Leave New Glasses On The wearer should put their new progressive eyeglasses on and leave them on. There are many people that get progressives who have never worn glasses before so they have a hard time remembering to keep them on. The only way you are going to be successful is if you actually use their eyeglasses!
Don't Go Back and Forth The main reason why people cannot get used to their new progressive eyeglasses is because they go back and forth between their old eyeglasses and their new eyeglasses. Your old eyeglasses are always going to feel clearer and more comfortable at first because your brain is used to them. You need to wear the new progressive eyeglasses full time to allow your brain ample opportunity to adapt.
Look Through the Corridor During the adaptation process, you should point your nose to the object you want to look at. If they move your eyes only without moving your head, you will be looking through the distorted portion of the lens and vision will be blurry. Remember that clear vision is along the vertical corridor in the middle of the lens. Pointing your nose to the object will keep your eyes in the clear vision corridor. After a short while, the conscientious effort to point your nose to the target will become automatic.
Don't Give Up Don't give up if you don't adapt after a few days. It may take up to a month to fully adapt to a new pair of progressive lenses. Even if you have worn progressives before if may take time since all progressive designs are different.
Use this contact lens Rx example and term definitions table to help solve the once confusing puzzle known as your prescription! Keep in mind, not all prescriptions will have these fields filled out.
Contact lenses are a medical device, designed to fit right onto the cornea.
Contact lenses can help reduce image distortion sometimes caused by eyeglasses, because they fit right onto the eye and offer increased peripheral vision. An Eye Care Practitioner needs to fit a patient for contact lenses, because all eyes are different sizes and all patients have different needs.
An Eye Care Practitioner is the only person that can recommend and prescribe a particular type of contact lens to a patient. However, there are different types of contact lenses available with slightly different purposes.
Daily-wear soft lenses
Made of soft, flexible plastics that allow oxygen to pass through to the eyes.
very short adaptation period
more comfortable and more difficult to dislodge than RGP lenses
available in tints and bifocals
great for active lifestyles
Daily-wear disposable soft lenses
Single-use, daily wear lens that are designed to be worn for a single day, discarded at night, and replaced with a brand new pair.
typically no lens care is required
assures fresh and clean lenses when replaced
great for active lifestyles
Extended-wear soft lenses
Available for overnight wear. Made of soft, flexible plastics that allow oxygen to pass through to the eyes.
can usually be worn without interruption, even while sleeping, up to a maximum number of days
Frequent & planned replacement soft lenses
Soft daily or extended wear lenses that are replaced on a planned schedule, normally every two weeks, monthly or quarterly.
assures fresh and clean lenses when replaced
available in most prescriptions
spare lenses conveniently on hand
Rigid Gas Permeable (RGP)
Made of slightly flexible plastics that allow oxygen to pass through to the eyes
vision may be sharper than with soft contact lenses
Depending on a person's eye sensitivity and whether they have soft or rigid gas permeable (RGP) lenses, it could take from one day to two weeks. If there is irritation, the wearer should contact their Eye Care Practitioner.
Many first time wearers have questions about whether or not their contact lens is inside out. There is a way to tell-just place the contact lens on your finger so it's forming a cup, and hold it up directly in front of your eyes so you're looking at it from the side. If the edges are flared out, it's inside out; if it's forming a "U" shape, it's correct.
If contact lenses are still comfortable and in good condition beyond the recommended replacement schedule, it is still advisable to adhere to the wearing schedule prescribed. The main advantage of disposable lenses is that a fresh pair is worn daily or every couple of weeks.
There are two main reasons that you need a prescription for contact lenses.
All contact lenses are different. They are made with different materials, and parameters such as diameter and base curve can be different sizes. For example, a patient who is prescribed Acuvue 2 Enhancers with a base curve of 8.3 has been fitted for that brand and size specifically, and a lens like Freshlook Colorblends with a base curve of 8.6 might not fit properly.
Also, on February 4, 2004, the FTC enacted the "Fairness to Contact Lens Consumers Act" in the United States. The Act states that any time an Eye Care Provider (ECP) conducts a contact lens fitting, that they must provide the patient with a paper copy of their prescription (whether or not the patient requests it). This enables the patient to take their prescription and purchase their Contact Lenses from a variety of sources, not just the original ECP.
Under the Act, contact lens sellers must verify that American patients have had a contact lens fitting and that the prescription is not expired (verification). This Act only applies to US customers.
Some contact lenses are available in plano (non-prescription). Sometimes, patients without a need for vision correction want to change their eye color by wearing these cosmetic colored or special effects lenses.
While these lenses are considered cosmetic, "non-prescription" or plano, the wearer still needs to have an eye exam and contact lens fitting from an eye care provider because contact lenses are made from different materials, and the diameters and base curves are different sizes. What works for one patient might not work for another.
Doctors warn contact lens wearers not to share their contact lenses! Contact lenses are medical devices and are fitted to the specific patient's parameters. When shared or handled improperly, they can also transmit harmful bacteria that can lead to infection or other dangerous eye conditions.
Patients should always follow their Eye Care Practitioner's advice on wear, care and disposal of contact lenses.
Contact lens wearers should always wash their hands before handling their lenses to avoid transferring dirt and germs to their eyes. They should also avoid moisturizing soaps, as they are not good for contacts. Hands should be dried with a lint-free towel.
When one lens is removed, clean it with the recommended solution to remove eye-produced buildup, cosmetics, and other debris that impairs comfort. Some products require rubbing of the lens with a few drops of solution, while others only require rinsing. Rinsing is then required again to remove any loosened debris. Afterwards, the lenses can be placed in a clean lens case or holder, and filled with the appropriate solution for soaking and disinfection. Disinfection time varies, depending on product. These steps should be repeated for the other lens, and the lenses can be stored in the lens case.
Contact lenses can be the best vision correction option for athletes, enhancing visual skills like depth perception, peripheral awareness and eye/hand, eye/foot coordination. Unlike glasses, they offer a competitive advantage because they stay in place under dynamic conditions and eliminate the risk of injuries from eyeglasses.
It is, however, best to not swim while wearing contact lenses, because of the bacteria in the water that can adhere to the lenses and cause infections. If lenses are worn while swimming, it is advisable to wear goggles over them and disinfect them immediately afterwards.
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