HEALTHTRAIN
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PEOPLE-BASED PATIENT SAFETY™
Dr. E. Scott Geller, Ph.D.
Winner!
MarCom Creative Awards
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COACHING
By following the Coaching tenet of People-Based Patient Safety™, employees learn how to increase
interdependent problem-solving by monitoring their co-workers activities and by providing helpful feedback that
supports safe behavior.
C-O-A-C-H is a methold Dr. Geller recommends to enhance the coaching process:
- Care — Employees must actively care about the people they work
with, because they depend on each other to provide quality healthcare.
- Observe — They must observe the actions of their co-workers to notice
errors when they occur.
- Analyze — They should analyze the actions to determine how they could
be done differently to avoid errors.
- Communicate — The most important step is to communicate with co-workers
to discuss concerns and help them avoid mistakes.
- Help — Finally, they should always be ready to help their coworkers to
ensure patients get quality care.
These five steps help build a Total Safety Culture, in which caregivers trust each other and communicate
openly about possible errors and close calls.
Order a FREE 7-DAY PREVIEW of People-Based Patient Safety™!
Listen to a People-Based Patient Safety™ audio conference!
The People-Based Patient Safety™: Enriching Your Culture to Prevent Medical Error.
is an indispensable guide filled with ideas and case studies that explain how to apply "ACTS"-the specific skills
that raise staff awareness about working safely and avoiding errors.
Order People-Based Patient Safety™: Enriching
Your Culture to Prevent Medical Error. Save $10.00
when you order online
Call 1-800-729-4325 or email us at pbps@coastal.com!
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