CLARITYNET HD

Communication Cornerstones: Building Trust

Communication Nightmares

Conflict Resolution: A Win-Win Approach

Customer Service: But I Don't Have Customers

Customer Service: Difficult Customer ALERT

Customer Service: Just Incredible

Customer Service: Telephone Courtesy

Customer Service: The Royal Treatment

Diversity: Food for Thought

Diversity in the Real World

Documenting Discipline (manufacturing version)

Harassment Is... (government version)

Harassment Is... (hospitality version)

Harassment Is... (industrial version)

Harassment Is... (office version)

Harassment Is... (retail version)

Interviewing: More Than a Gut Feeling

It's About Respect: Recognizing Harassment in a Diverse Workplace

Leadership: Reach for the Stars

Legal & Effective Interviewing

Legal & Effective Performance Appraisals

Legal Peril: 8 Management Pitfalls to Avoid

Recognizing Alcohol and Drug Abuse for Employees

Recognizing Alcohol and Drug Abuse for Managers

Sexual Harassment: A Manager's Guide

Sexual Harassment: A Manager's Guide in California

Sexual Harassment: New Perspectives (Blue Collar)

Sexual Harassment: New Perspectives (White Collar)

Sexual Harassment: You Make the Call

Supervisory Skills

Team Player

Teamwork

The Sid Story

The Straight Scoop on E-mail

Time Management

Workplace Violence: The Calm Before the Storm


*These programs are not available in 4.8 format as of 3/23/07.